Privacy Policy

1. Information We Collect

We may collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, address, email address, and telephone number
• Account information, such as login credentials
• Billing and payment information
• Property information related to energy services
• Energy consumption data
• Any information you provide when contacting customer service

1.2 Non-Personal Information

We may also collect non-personal information about you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data, such as pages visited, time spent on the website, and links clicked

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Create an account or profile
• Fill out forms on our website
• Subscribe to our newsletter or promotional communications
• Request information about our services
• Contact our customer service team
• Participate in surveys, contests, or promotions

2.2 Automated Collection

We may automatically collect certain information when you visit our website through:

• Cookies: Small data files stored on your device that help us improve your experience on our website. See our Cookie Policy for more information.
• Web beacons: Electronic files used to track your navigation on our website and response to our communications.
• Log files: Records of website activity created by web servers.
• Google Analytics and similar services: Tools that help us understand how users interact with our website.

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners and service providers
• Public databases
• Social media platforms (if you choose to link your social media accounts to our services)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and managing your access to our website and services
• Personalizing your experience on our website
• Processing and fulfilling your service requests
• Communicating with you about your account, services, or inquiries
• Sending you newsletters, promotional materials, and other information that may be of interest to you (with your consent where required by law)
• Improving our website, services, and customer experience
• Conducting research and analysis to better understand our customers' needs
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Customer service providers
• IT and system maintenance providers
• Marketing and advertising partners
• Analytics providers

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

4.2 Business Transfers

If porsdispu is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or prominent notice on our website.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government requests).

4.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete information about you.
• Right to Erasure: You may request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You may request that we limit how we use your personal information.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Third-Party Links

Our website may contain links to third-party websites, which have their own privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

porsdispu
Attention: Privacy Officer
200 Bay Street, Suite 3400
Toronto, ON M5J 2J4
Canada
Email: [email protected]
Phone: 1-888-555-PRIVACY (7748)